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Mail management (incoming mail and outgoing mail) is very important for companies to obtain information from other companies and to convey information to other companies. Therefore incoming letters and outgoing letters need to be managed systematically. This study aims to determine the management of incoming letters and outgoing letters at the Bureau of the Faculty of Business Economics, University of Hope Medan. The theory used in this research is about letter management. Data collection techniques in this study using documentation, observation and interview techniques. Data analysis techniques in this study using a qualitative approach.
The result of this study is that the management of correspondence is very important for the continuity of the office because letters in the world of work are needed for the process of cooperation between companies and other companies. Outgoing letters at the Bureau of the Faculty of Business Economics, University of Hope Medan, which are most often issued are internship letters, research letters and assignment letters. Therefore, the Bureau of the Faculty of Business Economics, University of Harapan Medan provides facilities and infrastructure for letter management so that the letter process runs according to the stages that occur in offices in general.
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