| dc.contributor.author | Bulan, Tapi Rondang Ni | |
| dc.date.accessioned | 2022-04-04 | |
| dc.date.available | 2022-04-04 | |
| dc.date.issued | 2022 | |
| dc.identifier.uri |
DOI: https://doi.org/10.36636/dialektika.v7i1.484
| |
| dc.description.abstract |
Employee job satisfaction can be achieved if various employee expectations can be fulfilled by carrying
out their work. This study aims to analyze the effect of conflict and role ambiguity on job satisfaction
with emotional exhaustion as a mediating variable. This research was conducted at the Sistem
Administrasi Manunggal Satu Atap (SAMSAT) in South Medan. The research respondents were all 72
employees. This type of research is causality. The results of the study prove that partially or
simultaneously conflict and role ambiguity have a significant effect on job satisfaction either directly or
through emotional exhaustion as a mediating variable. The higher the conflict and ambiguity of the
roles that employees live, it will trigger the emergence of emotional exhaustion and will ultimately
reduce job satisfaction, and vice versa. Therefore, the leadership needs to conduct a proper job analysis
in order to identify the suitability of employee characteristics required for each position in the agency.
Briefings to explain various forms of work plans also need to be carried out periodically to provide a
better understanding of the tasks that must be accomplished by each employee. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Universitas Harapan Medan | en_US |
| dc.subject | KONFLIK DAN AMBIGUITAS, KEPUASAN KERJA DIMEDIASI OLEH KELELAHAN EMOSIONAL | en_US |
| dc.title | PENGARUH KONFLIK DAN AMBIGUITAS PERAN TERHADAP KEPUASAN KERJA DIMEDIASI OLEH KELELAHAN EMOSIONAL | en_US |
| dc.type | Karya Ilmiah | en_US |
