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In this era, the entertainment industry is rapidly growing alongside the advancements in technology. One of the forms of entertainment highly favored by today's young generation is online gaming. To experience satisfying online gaming, they tend to choose to play at internet cafes. Stream Cyber Café is one of the internet cafes in Medan categorized as mid-high end level because it offers services, facilities, and PC specifications that are well-equipped for playing various online games. It's no wonder that this internet cafe, established by the company STREAM UNIVERSE, has a considerable number of customers. With a large customer base, this internet cafe is often crowded and busy, causing some customers to feel disappointed when they come to the cafe but can't play due to the lack of available PCs. Therefore, this research aims to address the issues faced by internet cafe customers by designing a Prototype Application for Booking Internet Cafe sessions using the Design Thinking method. The method used in this research consists of several stages such as Empathize, Define, Ideate, Prototype, and Test. In the final stage, the designed application prototype yielded positive results with scores ranging from 6.2 to 7 in the SEQ testing method, falling within the "acceptable" and "excellent" categories, with a score of 85.5 in the SUS testing method. Consequently, this application prototype can facilitate internet cafe customers in checking PC availability and booking PCs using their smartphones. It also provides valuable insights to the STREAM UNIVERSE company regarding an application that could enhance the quality of service provided by their internet cafes.
Keywords: Prototype, UI/UX, Internet Cafe, Design Thinking, Booking Application.
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